Shocking service...one star is one too many! Evans have really gone downhill. In years gone by I bought bikes and allsorts from them, but the current store is a pale reflection of how good they used to be. We ordered a bike rack online to be delivered to our local store for collection.. after a few weeks of not hearing anything we got in touch and they say they had tried to deliver to us but no one was home!! We explained that the rack was actually being delivered to the shop and they said they would look into it.... after another month or two there was still no news but plenty of lies (the rack hasnt come back to the warehouse yet etc). Eventually our patience ran out and we asked for a refund... and since then they stopped replying to our emails! So we are out of pocket and they are doing nothing. This is dreadful customer service.... I will never shop there again