Worst level of customer service I have ever encountered in my whole life. Avoid this company at all costs. Especially if planning to use Ride to Work vouchers. Ordered a bike, 2 weeks later it is delivered. The Bike was the las tone in stock as misadvertised as medium so it would sell. In actual fact is what an XL, very clever tactics. I was then stood up by the courier after having taken a full day off work to be around to answer them. The couriers arrived 2 days later and took the bike away. Evans then informed me that the bike i ordered is no longer in stock and i would have to go for a cheaper alternative or pay £100 more for the next model up as the cycle to work scheme had already began taking payments from me. this is an entire month since i initailly ordered. I argued this fact and said a good will gesture would be at least to upgrade me to the next model seeing as i had been messed about so badly and lost money from work. This is when i was responded to by an awful lady called Lucy, who was outright arrogant, rude and disrespectful. She had no idea at all of what had happened and had obviously not read the email threads as she then proceeded to say she had spoken to the courier to see if the exchange had been delivered to me yet. She made out i was the one in the wrong for being upset and she then accused me of lieing about email dates and demanded screenshots. No attempt was made to understand my frustrations and with all this said, its now over a month since i made my order. I have no bike. I am forced to cancel my order and the payments are being taken from my salary in the meanwhile. ABSOLUTE JOKE of a company DO NOT order any product with them unless you like being messed around and treated like a idiot!