I ordered a cycle after lots of research and opted for a bike of around £1K. Ordered online in plenty of time for it to arrive before weekend plan (3 weeks) but the bike never arrived. Tracking wasn't working on the delivery firm and eventually the bike was located and apparently "damaged in transit" so then was returned. By which time the bike was out of stock. I asked evens to refund me so that I could order elsewhere but wouldn’t until the received their cycle back. Considering that I have never received it I wasn't able to get the money back. for a further 10 days. It felt like being held to ransom until the courier could be bothered to complete the return. I had pre-booked a hire car for my trip and wasn't able to get the money back from that either. So very disappointed with Evans. The response I got from customer services was "like I said, you'll get the refund but not until we get the bike back" like it's something I can influence - Obviously i'm just a customer so the lowest part of the sales cycle... (no pun)