Bought the Pinnacle Arkose 1 - 2021 from Evans last week and had issues with the gears from first day, jumping gears. I noticed quite a substantial uneven movement in the chainwheel which caused the chainwheel to rub into the front derailleur on top 2 gears and top 2 lowest gears. On top of this the bell broke off after first use [minor issue]. I brought it back asking Evans to have a look and rectify the problems. When I went to pick the bike up I was told that there is nothing they can do and that it is normal for movement on these; quote: 'these cheap chain sets'. I was told that the noise and issues of gears might also be due to the kind of gear set combination chosen and installed on the bike [by Evans/Pinnacle]. This is Evans own brand, they have chosen the parts to be put on this bike and they have decided to put on cheap parts that doesn't function well together on a 800 pound bike. I can't return it as I have used it once. I was told they can't [won't?] do anything about it. On top of this the new bell broke after first touch, again. I'm very disappointed and never thought that a company like Evans would cheat customers like this and I will never use Evans again for my future bikes or equipment. Stay away from this Pinnacle bicycle and be careful, if they sell you a bike that is bad, they will not rectify it.