The Wandsworth branch in London is a must avoid. Long story short, they told me they could repair my broken chain and provide a gear service for £45. I was informed I could collect next day by 5pm. Arrived at 5pm - bike was not fixed, no one called me, I tried calling them twice with no answer prior to arriving and now the cost of repair was suddenly £155 and it would take at least 3 days to fix. 15mins later and attempts to resolve the issue with the store manager - I was given my bike back and told to get out the shop. Raised this issue with their customer service team, who tired to tell me it was my fault. I did mange to get my bike fixed for the cost of only £35 and half a day's work, proves it all really. Fair to say I will never use Evans Cycles again.