Evans cycles used to be great, then Mike Ashley took over and ruined the brand. It should have been left to go bust. I have bought all my bikes from Evans, and have just bought my last. I went to the store believing I would get advice and when I ordered the bike it would be built and ready to ride away. I bought a few accessories, pedals, panniers, lock etc. I got the email to say my bike was at the store and to give them 48 hours to get the bike ready. I gave them 4 days. I went into the store to be met with three people, one was working on a bike, one on his mobile and one by the tills. After so stood there for a few minutes, nobody else in the store, I was asked if they could help. My bike was brought out, without any of the accessories. Bars still in folded position and I was handed my receipt. I was wearing cycling gear, carrying a helmet. I asked if the accessories could be fitted and they said that packages for customers cannot be opened. It was not until I took a multi tool from the counter and started to assemble the bike and fit the accessories myself in the store that someone offered to put the pedals on. Never again, do not use them. They deserve to go under!