Ordered a bike on the internet as my son needed it for bike ability course. The order would not arrive in time, so phoned the Stockport store and the man i spoke to said to phone Customer Services and they would be able to cancel it and they had the same bike in store and i could buy it form there. Phoned CS and was assured that the order was cancelled (and i have the confirmation email from Owen) and the money would not come out of my account. Got a text this morning to say the order would be delivered into the store today. Checked my account and the money went out - twice. One for the online order and one for the store order. Got an arrogant CS bloke and he said i would have to wait for the refund and they didn't cancel the order and per the T&C's it was my fault. NEVER USE THESE PEOPLE