I have been to the store a fair few times now, having purchased my bike from them a few months ago. There are never any staff around on the shop floor, and if you eventually find someone and ask for help with anything they look at you like you've fallen out the sky. Also, twice now there's been confusion whether really minor alterations to my bike have been free of charge or not.. Each staff member seems to have a different opinion and whilst I obviously don't mind paying, it's really embarrassing when you've been told something is free and then are made to feel like you're pulling a fast one. I definitely won't be returning any time soon.