Seems like he more you pay for a bike the less they think of you! I paid Evans 3,190 for a bike and arranged to pick it up at Braehead a week later at 1pm on a Monday afternoon. I went along 1/2 hour early as I was a bit excited to be picking up a pretty decent bike but they kept me waiting 3 hours changing the brakes and fixing a puncture! It seems they didn't even look at the bike until I turned up to pick it up! The guys were all very friendly but they forgot about customer satisfaction! I thought they would be spending time setting the bike up for me instead of carrying out repairs and by the time it was ready I didn't have time to set it up and instead of feeling good about getting a new bike, I left pretty disgruntled instead