I ordered a bike and after the delivery window was over, I contacted since I hadn't received the item. Told me it was a warehouse problem and they would resolve it asap. No ETA. Called two days later and same thing, warehouse issue, no ETA, we'll resolve asap. On day 11 contacted them again and was told now it was IT's fault and they have to fix it, nothing I can do, no ETA. Unless I wanted to cancel the order and order again. To this I responded, but what if the same happens again? Then you will have to wait for IT to resolve it, wouldn't you? TERRIBLE. USELESS Customer Service. They wouldn't even raise the order manually to bypass the IT issue. NEVER AGAIN EVANS. Got the same bike from Sports Direct.