REALLY DISGRACE...never thought i had to deal with it..i ordered a bike for my son's birthaday, after 10 days i ordered, i rung and asked about the order, the answer was "sorry this item is not in stock" they took money out of my account but never bothered to email me to let me know if it wasn't in stock. I was told " let us find out whats happening with tge order and promised to contact me in ouple if dats time " but never rung me back. So i rung them again and cancelled my order in frustration and took another fuve days to get my money back. THEY RUINED MY SON'S BIRTHDAY...then ordered from house of fraser....got his bike in 3 days... NEVER TRUST ...NEVER RECOMMEND...