A buckle on my cycling shoes broke after just a few months of having them. I spoke with a customer service representative and sent him photos, and he assured me that despite it being outside of the 28 day return window and the product being used, it was a manufacturer defect and would be refunded. When I sent my shoes in, they told me they were refusing the claim. After several emails including ones including evidence of their prior commitment, they still refused. Poor service is one thing, but dishonest service is unacceptable, in my opinion. I would not recommend them for anything.