Terrible company when it comes to customer service! Bought some decent items at a good price I have to say, but part of the order they sent the wrong size so it had to be returned. I decided to collect from store when ordering, the wrong sized item was clearly obvious and so the assistant in store (who was excellent) packaged it up for me to send back. Took it to the post office, had to pay to send it back even though it's their mistake. Paid for a signed for service. Evans signed for it 2 days later. 14 days later still not heard a cracker from them. Website says 7 days. Can't get hold of them, no telephone number for head office / returns dept. Tried online chat just hangs forever, with occasional "thanks for waiting" messages. Then cuts you off and says you timed out after too long inactive! They're great at taking your money, and excellent at keeping it, as when something goes wrong you simply can't get hold of them to get it back! **Response to reply from Owen** No Owen it’s not being dealt with so don’t openly lie on here just to sound good. The law states you have 14 days to refund a customer. You’ve not done that, you’ve not even acknowledged receipt of the returned item even though I have signed proof. It’s now now more than 14 days, so I’ve initiated a chargeback against you. Horrible company to deal with. **Further Update** Finally managed to get hold of them on web chat. Assistant said I needed to wait the required lapsed time (even though it was already 15 days since they signed for it), then hung up the chat! Got hold of them again today (now 18 days since they signed for it) and same assistant said they haven't received it and it's not their problem. GREAT CUSTOMER SERVICE OWEN! Passed it over to Amex to deal with along with screenshots of all the web chats, proof of postage, proof of package being signed for. Amex have refunded me and just hope Amex can deal with this s**t show of a company better than I can. Never ever again will you receive a penny of my money. I hope this review stands as a warning to other potential buyers to stay clear of you.