Very helpful until they got my money. After spending over £2900 in store I took my bike for a spin and noticed a squeak when riding. I had to go away for a few months but I took my bike with me. I called Evans for advice on what it may be.. they gave some basic advice I already had from youtube. On investigation at a bike shop we found the spokes on my wheels where dangerously loose so loose infact that the small amount of riding I had done had twisted my wheels untrue! The squeak was spokes rubbing as my wheel warped while riding. Such a basic and dangerous problem. Somthing that should be checked on building the bike and on sending it out. Clearly this was not done and no care was put into building my bike. Furthermore the brake/shifters where at different levels, one was not tight.. there goes my bartape fixing that! The brake and gear cables were too short so turning a corner lead to ghost braking due to cable tension... an amateur job at best.. cost me to have it done properly and could have cost me my health.