New Faulty EBike struggling for refund. New Faulty EBike struggling for refund. Bought a Pebblepro e-bike for my sons Christmas , upon using it for the very first day he got about 1 mile up the road and then it lost all power , as the bike weighs over 30kg he really struggled peddling manually to get it home . This fault continued for days but at first I thought it may have been too cold for the battery . However this has been happening all the time and we are worried it might catch fire as loose connection or faulty battery . I contacted Evans for a refund but as I bought it online and had it delivered to store which cost me £49.99 they won’t accept that I return to store for a refund and insist I box it up for them to investigate . The bike didn’t come with a box so they said they would send me a box so I have to now disassemble the bike box it up and return to them . No it turns out they haven’t even dispatched a box and now ignoring my emails . Fortunately I paid on my credit card so will have to go through them for a refund . This company has been nothing but terrible from buying / collecting to there non existent customer care . I’m now in a position I can’t afford to buy my son another bike so he’s Christmas has been ruined by Evans Cycles and Pebble Uk cycles. Please please avoid this store as since they were took over by SportsDirect they really only want your money and then your on your own.