Dreadful service from Woking branch from an American accented individual who spends too much time trimming his beard. After he told us over the phone that it would cost £65 to recondition some bikes we pushed them for half an hour to get them to the shop. Once there service was slow and he looked at us as though what on earth were we doing in his shop. The price to fix them quickly went to £300 plus even though we had told him over the phone they were in dreadful shape. He then not surprisingly offered us to buy new bikes but frankly who wants to shop in a place with such service. Never an apology or even a sense of contrition for giving us the wrong impression. Anyway we did buy new bikes and he lost on £1200 of sales so we had the last launch. A little politeness goes a long way so shop elsewhere.