I had a great service from the Maidstone store from the moment I walked through the door. I really had no idea where to start with buying a new bike as I am in my fifties and have not had a push bike since I was a teenager. A member of staff approached me and was friendly understanding and did not make me feel like a fool. He advised me on frame and wheel size then got a a display bike and set it up for me. Let me ride it round the car park told me that he thought that I was cramped on it and I could feel the same. We then went back into the store and another bike came out with a bigger frame and we went through the same process again. This time the bike was the right size but not what I wanted we then looked through the available bikes on the computer and I choose one to buy. After a few weeks the store called to say it was there and I went to pick it up and the same process was followed again. Result of the store staffs patience and understanding I am very happy with my bike and Evans have a very happy customer