I ordered and paid a bike on 10th April. Four days later I received an email saying that the bike was out of stock. After a few emails I decided to order another bike, which was more expensive and for which I was offered a small discount. I then asked if I could pay on delivery, but I was told to call and make the payment in order to proceed with the order. I called 3 times and left a message on the answer machine. No one got back to me. I then decided to go to the local store, when I could finally proceed with the order, but they say it would take 3 weeks for the bike to arrive. The day before I collected the bike, I received a phone call from the store and I was told that unfortunately the bike had been sent without the basket that was coming with it. I collected the bike and decided to wait for the basket. After not hearing for weeks, I called the shop and explained to a guy the situation. He tried to find out about my basket. From the warehouse they keep saying that the basket was sent with the bike, while at the store they say they don't have it. The warehouse has even tried to sent another (much worse) basket that doesn't even fit my bike. Result? Nearly 2 months after my first order I still don't have what I want. What I found most frustrating is that the customer service does not care about the customers at all. They don't seem to realize the inconvenience and waste of time that they have caused to me.