Spent £1000 on a bike in the Glasgow store. All seemed fine until I took it in after 5 weeks for a free check. It came out with the back brakes scraping rhymicaly whenever you cycle in a high gear, or up a hill, or stand on the pedals. Returned twice to store: Once to be told it's "normal", "within tolerance" and "all bikes make noises". Given a patronising lecture on how to ride a bike and told to video it if I felt it was still making an unreasonable noise. Took it back a few weeks later with a couple of videos. Told it's a tiny noise, "all bikes make noises". Evans tried to charge me to fix it (they haven't fixed it!) because "repairs are only guaranteed for 30 days". What repair? There was nothing wrong with the bike until you "fixed" it. Service manager in Glasgow seems to be both incompetent and very rude. A powerful combination. This is the 4th bike I've bought from Evans. And my last ever purchase. I'm now an ex-customer.