If it would let me give less than one star trust me it would be a minus. I wont bore you with the tragic tales but would set you a challenge? Walk into the store store dressed in work clothes{ie covered in paint and sticky) and see how long it takes for anyone to acknowledge you. Then pop in in your finest suit sporting your finery and see the difference. Never mind you've got 4k in your pocket to spend no matter what you have on. I didn't need another bike but I saw one on the web and paid a deposit for myself and my Son paid a deposit for a different model. They couldn't even get that right ordering in two of the same bike. Great when you've taken time off and arranged a test ride especially when they were still in the boxes when we were eventually spoken to. not to whine any more but the whole experience has been a catalogue of disasters. To add insult(at this point I will say I upset Robyn so called head of customer service) I receive an unsigned letter advising me not to frequent any of their stores. Well that suits me fine. I have only just managed to get my deposits back after two and a half months. They truly are a nightmare and it must be in a prerequisite that if you've ridden a mountain bike your an expert so you've got the job. We all know our Country has issues but this company is to customer service what Hitler was to reasoned debate. Stick to your local shop, get good advice and be safe in the knowledge you have sound advice and an aftersales to rely on. Its worth a little more.