I made this purchase by the phone before Christmas because I wanted to be absolutely sure that the bike would arrive by my daughter's birthday on the 5th January. This was guaranteed over the phone and I thus proceeded to order it. On the 2nd of January I received an email saying the bike was being built. On the 3rd of January I called Evans to make sure the bike would arrive by the 4th as they had promised. Again the person on the phone guaranteed it would reach my home by the 4th. Having not received a dispatch confirmation I called again on the morning of the 4th and they said that the bike was ready to leave but for some reason it didn't so I was not going to receive it before my daughter's birthday. They sent me a 20 pound voucher and guaranteed that the bike would arrive in the morning of my daughter's birthday on the 5th. However, I made sure to call again in the evening of the 4th at 7:00 pm, to make absolutely sure the bike will get on the post and arrive next morning. Again this was 100% guaranteed. But, surprise! Having not received a dispatch confirmation, I called again on the morning of my daughter's birthday and they said that the bike was ready to leave but for some reason it didn't so I was not going to receive it that day (or the following since it was a Sunday). So my daughter did not have her birthday present when she woke up and she was not going to get it. Five times I spoke to costumer services and five times they guaranteed the bike would arrive. And then it didn't.