Took my bike into the Shoreditch store to have a look at my derailleur. Upon picking up my bike, I was told that the mechanic who fixed it had spent 15 minutes on it as it was a quick job. I got to the pay desk and saw that my back break wasn't working which was peculiar as it was fine before I took the bike in. I told one of the employees about this and what followed was an half an hour wait whilst they tried to figure out if I was fobbing them off and trying to get my brakes fixed for free. Not a great feeling standing around with mechanics facing away from you and discussing the possibility of you being a lying thief. They couldn't get through to the mechanic who fixed my bike so let me have the benefit of the doubt that my brake was working when it was brought in. HURAH, I was telling the truth! Was handed my invoice and saw that I was charged £10 for them to take out my inner tube and put in a new one. Plus £5 for a new inner tube. Now I can see that they do need to charge for labour but £10 just to take out an inner tube! The mechanic told me that at Cycle Surgery they would charge me £15 for that! Well you just did charge me £15 for that! At least I had my bike working again! Nope, twenty minutes into my commute the next morning the derailleur packed in. Took the bike back yesterday and another mechanic was having a look at the bike and said that there was a piece missing, (I found said piece back at my friend's house) so the mechanic who did the job in the first place didn't even realise there was a piece missing from my derailleur and managed to stop my brakes from working and I get charged £25 for this pleasure! Took my bike to another shop and paid £50 for the whole thing to be sorted out as due to the derailleur packing up during the commute I lost more pieces and had to pay for a new one. The last mechanic that I spoke to at Evans was very nice and apologised for the service that I had received. Just a shame that he didn't see my bike first. Will never go back there!