DO NOT ORDER FROM EVANS ONLINE!
I've been charged twice, and never had an order processed. Genuinely the worst buying experience I've ever had. Hundreds of pounds out of pocket, no goods.
Here's the sequence of events:
23rd March - I place order, but the website crashes. Money is taken from my account, but I recieve no order confirmation.
24th March - I call customer service to find out if the order went through. Am told it didn't, and the money will be refunded. Customer service then offer to replace the order for me, and charge me again...
26th March - I then recieve an email telling me that the item is out of stock and my order is being cancelled, and I will recieve a refund! So at this point, I've paid twice, and have no items.
27th March - I recieve a refund for one of the orders.
And that's it, the other refund has never come through.
Evans have taken hundreds of pounds off me, and never successfully placed an order.
5 years ago
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