DO NOT USE EVANS CYCLES. 07.04.2020 I ordered 2 Pinnicle Ash bikes in pink. I was concerned about size so I emailed them to seek their advice. I received conflicting information. Finally they said they were out of stock and would take a few weeks to come back in. 19.04.2020 I then emailed them to cancel my order. They responded to say ‘ok, it’s cancelled, you’ll receive your refund’ 22.04.2020 I receive an automated email saying my order was being dispatched. I immediately email them to stop the dispatch!! They email back saying ‘sorry, I have notified the courier to "not attempt delivery" and for the consignment to be returned to us. If the courier, Tuffnells, doesn't pick up my message and a delivery attempt is made, can you ask those at the delivery address to refuse the order please.‘ 23.04.2020 They did not notify the courier. The courier delivered it without consent, out their own signature on the delivery note and left. The recipient checked inside the box to find only 1 bike despite delivery note saying two. 23.04.2020 to date. I have emailed Evans Cycles numerous times directly to those who unhelpfully communicated with me and also via their online portal. I have heard nothing. I now have 1 bike not two yet paid for two when I cancelled my order. Appalling service and its cost me £480.