INFURIATING The people in the shops are lovely but the head office management is spectacularly bad. Originally I'd bought a bike there thorugh insurance and had it delayed and stuck and reviewed. When I asked for a discount because I'd had to pay out for public transport for 8 weeks while it all stretched out, I was told they wouldn't be making a profit if they did that, sorry. Fast forward a few years and my steering column snaps mid cycle with no warning landing me on the street with luckily no major injuries. I took it in for what I would have expected to be some acknowledgement of a product defect and instead I get a bunch of phony excuses. I had to chase them for MONTHS for what was originally only promised to be 2 weeks. They then recommended me the wrong size fork, no sympathy, no discount. I really feel for the nice people that do work there but it is an awful company as all of these reviews demonstrate. just DON'T.