Appalling service. Ordered a bike 11 days ago and have heard nothing since the order was confirmed. My bike doesn't even need assembly because I bought an ex-display bike that was already built. Have tried calling them to find out what's going on, but their phone support is totally suspended. Have emailed them for information and the stock message I received said it would be 15 DAYS before I can expect a reply. At this point I would like to just cancel my order but there's NO WAY TO CONTACT THEM to do so. Coronavirus is no excuse - For one thing, bike shops have been allowed to stay open throughout. And I didn't even place the order until after the first lockdown restrictions were lifted. Suffice to say, I will never order from them again.