Appalling customer service - do not use Appalling customer service. I appreciate this is a difficult time for everybody. I won't go into the details of my own experience other than to say that Evans are not responding to any customer service enquiries through any channel. If you send them an e-mail they say they will get back to you in 10-14 DAYS! The most frustrating point is that they continue to quote 3-7 days lead-time on their website and run marketing promotions, when they are clearly completely overwhelmed with existing orders. Just taking cash from people and not responding to customers. I am currently trying to cancel my order!