AVOID AVOID AVOID AVOID AVOID AVOID If I could give an even lower rating, I truly would! Purchased a £500 bike on their website through a finance company that are provided as a method of purchase. Ever since, all I’ve had is problems. It’s also been a month since receiving my dispatch email and still no contact or sign of delivery! 1. Customer Service Beyond appalling, honestly. They want to shut their customers up rather than deal with the MONTHS delays they’re causing and refusing to answer ANY emails or calls. Little to no contact whatsoever! Just have a look on their Facebook and read the comments from people who have had awful experiences - because they’ve turned off the reviews so they can’t be slaughtered. 2. Waiting/delivery times Initially told 7-14 days for build times for the bike. No problem. 24th or 25th of April was my purchase date. 8th of May I received a dispatch email but no information on who with, when to expect it etc... literally just said “good news. Your bike has been dispatched from our warehouse!” Looked on their website and they had changed their information to say it will be an 18-21 day delivery time. (Still no back at time of writing 07/06/2020) Since then, I have written multiple emails Asking where my product is - to get no response. I then contact the finance company to discuss my cancellation after reading all of the customers comments on their Facebook page and that they have been waiting months for their expensive products too - even those who ordered a couple of months before me. Wait.. it gets better. So upon ringing the finance company to complain, they told me they were under the influence that I had received my product as Evans Cycles approved they contract to say they could start charging me money as I’d received my bike. LIES. Pure LIES!!!! Sent another email telling them I’m cancelling (upon instruction by the finance company) and was told they have 14 days LEGALLY to respond to this - to which it’s now been 16 days and no response. You couldn’t write it! Absolute awful company who do not give a damn about their customers or their customer service as long as they’re getting money one way or another, even if it involves scamming the finance company! AVOID AVOID AVOID AVOID AVOID AVOID AVOID.