I ordered and paid for a custom bike (buy all the parts from Evans and they build the bike for you) in Feb from Evans Wimbledon store. After four months Evans advised they didn’t know where any of the parts for my bike were, couldn’t get some of the parts and they would be cancelling the order.
I spent nearly four months speaking to the shop manager (he’s now left) and Evans customer service team trying to get updates on my bike order.
The majority of the staff I spoke to were unhelpful, unprofessional and incompetent.
Evans were kind enough to give me a £150 gift voucher for all my troubles which I do think was a nice gesture, but advised me it could take up to a month to refund me the money I’d paid for the bike.
Evans are fine for buying anything standard, if you want anything custom a strongly recommend getting a delivery date in writing before ordering.
Buying a new bike should be an exciting experience, this purchase was extremely stressful and a horrible experience.
I will do my very best to avoid using Evans in the future and I am trying to get my company to change the Ride to work scheme provider from Evans.
4 years ago
Evans Cycles has a
1.9
average rating
from
491
reviews
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