Avoid at all cost. Go to a local shop, you'll get better service. 3 main frustrations: 1- ordered a crash helmet in store (no stock, but that I can understand given the situation). Can't try any helmet in store, so you have to buy them, and return if they don't fit. So bought one (far to big, returned today), and ordered one. The ordered helmet hasn't left the warehouse, so trying to cancel the order: no email reply, no phone line working, and you can't get it cancelled and refunded in store. You have to wait until it arrives (sometimes, maybe August, despite the website saying 3-7 days), and return it in store. 2- I have just been to the store in Hendon 2 1/2 hr queuing time. Plus they let a woman jump the queue. 3- phone lines were supposed to be opened last Monday. No clear communication. Nowhere does it say you can't cancel an order. No-one is taking any responsibility. And that's only a £50 worth of order. I can't imagine if I had tried to buy the actual bike from them.