Disgrace of a company. Left me waiting over a month after numerous calls to finally let me know my bike never existed and they miss-sold. The only slight help I received was from the shop floor team and this is not even their job. Customer Service / company wide communication is non-existent. I read reviews before ordering but thought it can't be that bad - IT IS. Honesty go elsewhere for bigger items (the bikes themselves), go to Tredz or Wiggle they are great. I promise you, you will have a bad experience, spend your cash here at your peril. You get your cash back obviously (I hope) but you don't get your time wasted back!