Ordered a Sram GX groupset for £365 inc delivery on the 18th June,money taken, confirmation email received. My order item is apparently at a remote warehouse... I'm actually wondering if they have an offworld warehouse as I'm sure if i'd ordered something from outer Mongolia, it would have been here by now. Sent emails, cant call them bla blah. So today I decided that i would phone my nearest branch to see if they could offer any advice. No answer from the first 3 branches. On the 4th branch I actually managed to speak to a human being. I will leave his name and branch anonymous. I explained the issue and he told me that some staff (not all) had only gone back to their head office last week and found 17,000 emails on their system! My question is why? WTF have they been doing all this time? The chap kindly offered to send an email to HO on my behalf, in an attempt to expediate the order. You never know but i'm currently not holding my breath.