COVID is NOT and excuse for unacceptable service !!, This is possible the worst Customer Service I have ever experienced.. The only effective system they have is the one that takes your money. Evans now have £850..00 of my money and I have no bike and no information on when or if I will receive it. I phoned the store that I had selected for collection, the staff were helpful and apologetic but could not help. They said they had no idea when the bike would be delivered and could not contact their head office. The staff said that they were constantly dealing with unhappy customers. I was advised to contact head office with a comforting reassurance of 'good luck with that'. I have sent 2 x emails, the site says you will get a confirmation that the email has been received followed by a reply in 10-14 days. I have not even received a confirmation email. I will apply for a refund once I can make contact with them however looking at the experience of others I am clearly going to be out of pocket for some time.