The COVID situation is NOT an excuse for totally unacceptable customer service. Respond to customer feedback, you will be lucky if you are in business next year. I placed an order on line paying for my bike in full (£850.00), the website stated the bike would be in stock at my local store in 3 weeks. I was happy with that as there has been a delay in getting bikes. I received no updates and the stated date came and went. I phoned the local store (as the head office phone lines are closed). I was told that they were not expecting any deliveries until at least October. The staff at the local store were helpful but unable to access any delivery information. I was advised to contact head office with the reassuring words of 'good luck with that one'. What confidence can anyone have that they will actually receive items they have paid for when their own staff have no confidence in their employers. I have emailed customer services several times (they are quoting 10-15 days to reply !!) however I have not even received the automated response to confirm they have received my emails. I am now looking to cancel my order and buy a bike from an independent dealer. The problem is I am unable to contact them to start tis process. If are looking to buy a bike read the rest of the reviews and DO NOT make the mistake of dealing with this company who's actions are bordering on fraud.