I brought my new bike to the shop for a check up, and they broke my bike. They blamed my bike to be "low-end" (which is, according to the sales person, of great quality and should last longer than other brands) and therefore is prone to break down. I left it for repair and they told me it will return in 14 days. Today is the 14th day and when I called, they told me they are still waiting for the manufacturer to reply and do not know when it will be back. Very unprofessional technicians and very un-constructive customer service. They are not trying to solve the problems and just repeat the words such as "it is completely out of my hand", or "this is the policy". They do not give any useful advice or information to try to soothe the customer. Very very bad service. Do not recommend. Will not buy from them again.