What went right!, so day of pick up the bike wasent made so had to wait 45 minutes for the bike to be built, riding the new Specialized 2 weeks later the arm of the pedal falls off sending me flying off the bike and badly injuring myself spoke to them they took the bike back and said they wanted to repair it 3 weeks later no update so contacted there head office to be told they want to give me a refund 2 months later still haven’t heard anything back and I am still paying for the bike through there finance I have send loads of emails to there health and safety department and not hearing anything back. Extremely disappointed I though Evans cycles would make me feel safe on the road when I explained I hurt myself the best they could do is say they will give me a refund and £50 voucher I store shocking