not happy with Evans manager simon he took over £100 for a repair i needed,after the repair there was a fault and the bike would not change gear so took it back to the Chester store, i was told it was my fault,the manager Simon said i will have to pay for the repair, as i have used them in the past when ive had a fault on my e-bike, but for some reason they have gone down hill, they dont reply to emails,answer calls,give rubbish customer service over the phone,not willing to admit there faults but would rather put the fault on the customer, they seem to charge you for a repair then damage your bike for more money and put the blame on you,there custom reations team also states it is my fault and i have to fnd more money to repair the monitor on my E-bike.I would not recommend anyone use Evans unless they want to be ripped off