poor customer service,over phone,do not respond to emails,if you pay over £100 to have your bike repeared,they find another fault and say its your fault and you will have to pay for it,even though you gave them your bike in full working order apart from one fault,if you have an E-bike dont get Evans to repair it,they dont own up to there mistakes,Chester manager simon has made Evans go down hill,not happy with there service or complaints office and wouldnt advise anyone to use them,used them in the past but since the lockdown and the reopen of the Chester store they seem to not care about the customer anymore,i have been in retail for over 13 years and have never treated or spoke to a customer like they have,wont be taking my bike there anymore