Sorry to hear of so many similar experiences. Like many of you Evans was eager to take over £2700 for merchandise it clearly had no intention of delivering. Email addresses provided by their own shop staff and on social media simply don’t work. No customer phone lines and no response to messenger. I ordered in July with an delayed collection date of 26th August. As with many of you this date came and went with no contact from Evans Cycles. I emailed numerous email addresses. No response. I sent a further email to another email address listed elsewhere. No response. I have sent two messages through Facebook messenger - No response. I have sent two messages through their embedded contact form. No response. Last week I called the store I ordered the bike through and staff said they would try and contact head office to find out what has happened to my order. Apparently the till systems were changed over and information was lost in the process. I didn’t hear back as those in head office did not respond to staffs request for information. I called the shop again today and was told that they still have no information. They suggested I try an email address that doesn’t work. I have had to cancel my order. DO NOT ORDER ANYTHING THROUGH THIS COMPANY- It’s practice’s are extremely dubious. There is a high probability they will simply take your money and that is the last you’ll hear from them.