If I could have given 0 stars I would have. I bought a bike out right from the Bristol store and collected it on Wednesday 24th June. I got it home and found a number of problems with the bike, loose headset, bars not straight, as if the bike was taken out of the box and given to me, had constant problems with it so I took it back, they so say fixed it and I tested it again, still broken so I took it back to be told it cant be fixed and had to have another bike. Second bike came eventually after 2 weeks and I had non stop problems with that one aswell, again as if it had been taken out of the box and given to me. I kept taking it back to be told that one as well was a write off and I needed to choose another. I found another and had to wait another 2 weeks, then another 2 weeks, then another 2 weeks until the point it was not coming and I had to get my money back. I had to do all the running around and chasing up, had to even tell them ways to fix the first bike as it was still in the shop and I was desperate for a bike. The staff do not know what is going on, never answer the phone and tell you what you want to hear to get you out. The bike techs that worked on my bike were shocking, bearings not set right, shock put in the wrong way, bars still not straight on return and loose bolts. I contacted customer relations and got a instore gift card, then I said I'm going to contact them again and got another gift card and asked to keep the issue in store, I guess so customer relations dont find out again. Now I have my money back which I had to do through the bank as they kept giving excuses why they couldn't give it back, I've gone to Trek and got a better bike with better customer service. DO NOT TRUST THIS WASTE OF SPACE COMPANY WITH YOUR MONEY!!!!!!!