Two Bikes ordered on 16th June 2020. One bikes was supposed to be delivered in August when i was on holiday, asked them to redeliver on a more convenient date however never heard anything from them for weeks. Emailed several times only got a response last week to say something like : “ As we have migrated our systems we are unable to ship the replacement Specialised Rockhopper and would also need to refund this. As you may be aware the pandemic has seen a huge demand not only from the UK, but Worldwide. Which has a large effect on shipment lead times and of course manufacturing processes which are out of our control. All of our stock availability dates come from our suppliers, which we then use to update our customer orders and our website just as soon as we receive them”. On top of that i got charged for paying the deposit by my credit card as a cash transaction?? they never mentioned this on their website that you will be charged if you use your credit card to pay for a deposit on an interest free agreement. Awful company, poor customer service, no phone number available. Hiding behind covid-19 and misleading their customers. If they can’t fulfil orders why take them in the first place just close your shop and your website until you can take supplies from your manufacturer. I am still waiting for the your finance company to refund my Deposit. When I contacted them they say that they haven’t received anything from Evans cycle yet. So come on Evans Cycle please initiate my refund so that i can take my business elsewhere. By the way I am worst off as a result of trying to buy bikes with you. Thanks.