Very poor customer service. Ordered a bike back in June and specifically selected one based on the availability stated on the website. Got an email saying delivery delayed until July... ok, then get another one saying delayed until September. Delivery date has passed with no further comms and when I checked my account online it said I had no active orders. So I contacted them (have had to do this via an online form as they have removed their phone contact details) and response back was that it is now delayed until January. So I am now being told I have a 7 month wait for something that they said I would get when ordered within a month. I purchased this using the cycle-2-work scheme so have actually been paying for a bike that I haven’t got and have no idea when it will actually arrive. I had to contact them again and if I want to cancel I now have to go through my HR to try and cancel this and get back the money I have already paid (which technically has been sitting in Evans bank account this whole time as they get paid up front) then set up a new cycle-2-work with another company get a bike that will actually be delivered. The response from Evans customer service has been so poor. I would advise people to go anywhere else but here if you have a choice.