Purchased bike at the end of May and was fortunate unlike other customers that it did arrive in June. However it arrived with damaged handle bars. Tried to contact Evans impossible no email, no telephone contact no on line chat unbelievable we are in 2020! Finally found a complaints section on line and sent message, waited 3 weeks for reply! Asking for further information which was sent then had to wait another 3 weeks for a reply. Finally in August after many emails via complaints we got a voucher. End of August ordered new handle bars at a cost more than the voucher As the inly suitable ones available, so going to be out of pocket through no fault of my own which they don’t care. Handle bars out of stock no alternative so requested a refund on September 8th and its now October 18th and no refund. Numerous emails sent via the complaints mechanism received back lots of promises and excuses but no refund. Automated email sent to say it had been resolved just unbelievable. I purchased an expensive bike which did arrived damaged in June and now mid October this is still not resolved. Simply the worst customer service i have ever come across. I will never use Evans again i did not realise they are now Sports Direct when i purchased the bike. Questions below says how do you communicate with the company thats a joke as its virtually impossible! When you do get a message through it takes 3 weeks for a response. It was beyond a bad experience so far its been just appalling.