I got a black eye from botox and the pictures speak for themselves. It was my first time getting this procedure and I would have appreciated a professional follow-up and assistance. I've been a customer for a year and received multiple treatments. I'm giving 3 stars because I like the results but there is a missed opportunity in making customer service actually a service and standing out from the competition. When the nurse applied the syringe in my left crow-feet I immediately felt my eye blur. She also noticed the "bump" and pressed with her finger. When she finished I mentioned that my eye felt weird and that I had a bump which she said was normal. The next day I woke up to a black eye and a bruise on my forehead. The frustration and fear I felt were awful and I sent an email immediately the Customer Service. The concierge reached out to the provider and she recommended purchasing the Alastin post-injection and bromelain supplements which I did. For me, this type of answer is basically to fix the problem by myself. I understand there is always a risk with this type of procedure and at the same time, I have a reasonable expectation that the nurse has the expertise to identify potential problems. This procedure shouldn't be promoted as a "no downtime" option.