Everyone at Ever/Body is really nice, but the attention to detail is lacking.
I was given prescription Dapsone after my first Clear + Brilliant facial. The leaflet with aftercare instructions that I was emailed had the wrong ingredients. I still knew I was supposed to apply dapsone once a day, but I emailed to ask if I could have the correct leaflet sent to me for Dapsone. I included a picture of my prescription bottle with the ingredients written out.
No one responded to my email. A month later, I came in for my next appointment and I told the front desk attendant about the leaflet issue. She said she’d have to ask her manager for help on it.
She responded to me a few days later and said that the leaflet that was emailed to me was correct.
I had to literally send her a picture of the prescription bottle that says “DAPSONE, NIACINAMIDE” and a screenshot of my emailed leaflet that says “HYALIRONIC ACID, NIACINAMIDE, TRETINOIN” to prove that the leaflet was incorrect.
At this point, I don’t care that much about getting the right leaflet, but I’m worried about the attention to detail at Ever/Body. If I hadn’t bought multiple Clear + Brilliant laser sessions, I would probably consider going elsewhere.
For what it’s worth, right after ny first treatment, I referred my best friend, and she had a facial and loved it.
2 years ago
Ever/Body has a
4.5
average rating
from
847
reviews
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