I do like Ever/Body. But my last two visits were disappointing. On December 30, 2021, I had Morpheous8. I am convinced the machine was not working properly. I didn't feel any discomfort during the procedure and my face DID NOT GET RED at all. Even the practitioner was surprised that I didn't get red. She said she has never seen that before -- everybody gets beet red! I was reassured that the machine was working fine. Six weeks later I had the same procedure somewhere else I got beet red -- a sign the machine was working. I believe I should be credited at least 50% for the failed M8 procedure if not given a free do-over. The procedure is insanely expensive and my experience was documented with your team. I reached out to the team there and did not get a satisfying response. My last visit last week was fine but I got a HUGE BLACK eye from the plasma injections. A freezing cold ice pack would have eased the bruising but instead, I was given a barely chilled ice pack. Next time I will bring my own ice packs. It takes me roughly an hour to get back home on the subway. Having a freezing ice pack again would have eased the bruising. I seriously look like someone punched me in the face. I sent your team photos.