This has been an appalling experience. An installer turned up in a van that was straight out of Only Fools and Horses, a set of golf clubs fell out and our expensive windows were buried amongst the junk inside. A pane was broken, and despite a 5 hour visit from a surveyor, the trims were the wrong size. We had asked for some floor covering and shoe covering to be used as we had laid new carpets in one rooom. The installer had neither of these things. He left the job unable to complete it and we had another long wait of several weeks before someone else turned up and said that his predecessor could have fixed the windows on site. He said that he had done a bad job, and he was now spendinghis time visiting various sites toput matters right. Work carrying on in the house which had been timed around this had to be delayed. We were offered £150 compensation which was later withdrawn. A rude, unprofessional company whom I would recommend be avoided at all costs.