Had app with oct Everest the rep was annoyed that I didn’t hear when he called my door bell he was unable to provide me with pictures of what the secondary glazing would look like instead he drew a couple of lines on his phone which I couldn’t see properly as the picture kept moving. When he left he put his hand on my shoulder and said thanks mate. I found the whole experience unprofessional and I was very uncomfortable calling a 55 year old mate over familiar and patronizing as for the hand on the shoulder was a step to far. I informed called Everest straight away about my experience and spoke to Jasmine she said it was very unprofessional they said someone would get back to me by the end of the day no body did. I did get a call from mr larki if I wanted to proceed I informed him I was waiting for customer service to call me back 2 min later I got a call from his manager was was rather perplexed by what had happened. Ive since has an estimate from Britelite so far Ive had good service from a knowledgeable professional advisor at my home. I will be going with this company to install my double glazing. I informed him of my experience with Everest he quite rightly said everybody has the same level of customer service regardless. This was echoed by the complaints dept today at Everest. 0 satisfaction. Date of experience: 07 October 2022