I contacted Everest as one of the market leaders and they were the first to come out and quote for all of the windows and 2 doors in our house. Very pleasant upon arrival and quite clear with the process involved. Mentioned at the start that he would get his laptop out at the end and get a quote generated, however as the conversation went on he then inferred that he might get his laptop out if there was time. After an hour and 15 minutes he had decided there was not enough time to get his laptop out. We asked for a rough price but were given a figure ranging £4000 between high and low. We were quite clear that we had several quotes arranged for the two days and wanted to make our decision over the weekend. He however said that we needed to have a face-to-face meeting so couldn’t give us a quote over the phone or by email. We phoned again at the weekend after the other window companies had quoted and spoke to the sales agent asking for the Everest quote so that we could compare with our other quotes. We were clear to all companies that we wanted to get this moving and our install window was flexible to fit in with each companies best price. We were told that he couldn’t give us a price over the phone and was quite insistent and rude that he couldn’t give a price without meeting us face to face stating that it was company policy not to give figures over the phone or email. He said that he would call us back over the weekend but this phone call never came. Our front runner company called over the weekend and offered a lower price and gave us time to think about this. We tried to call Everest over the weekend but were put on hold for over 20 minutes. On Monday morning, once again, we tried to make contact with Everest, this time filling out their contact form on their website asking for someone from management to contact us to talk about a quote. Once again we didn’t receive any contact from Everest. On Tuesday evening, after further negotiation with our front runner we negotiated a lower price and agreed to sign with them in the evening. I had a courtesy call from Everest on Wednesday afternoon which stated that we had the original sales agent coming to give us the quote in the evening. We had not organised this meeting and we were going out to our daughters school event. I gave my honest feedback that we had asked for a price several times, but due to “company policy” we couldn’t be given a price over the phone or by email. I also let them how disparaging the sales agent was over other companies, and whilst I appreciate that he wanted to win our business, sometimes you just have to show how good your product is, not dis the other company. I said that he should let the sales agent know our decision to save any wasted journey. Unfortunately, this message did not get through to the sales agent who turned up just as we were about to go out. He brought his case to the door however when I opened the door surprised to see him, I let him know that the office has been informed that we had gone with someone else and thus his visit was not needed. The sales agent was incredibly rude and stormed back to his car thrusting the quote towards me saying “there’s your quote”. I asked him if I could look at the quote out of interest and he sharply came back saying “no you can’t“ in a rude and aggressive manner. I mentioned that the deposit that we put down with the other company was refundable but he said he’d had enough and got into his car. He said “I wish you’d have called me” to which I said that we had called him on Saturday morning to discuss and that he promised a call back over the weekend, a call that never came! I can’t believe the rudeness that I experienced and as happy not to go with them if that was the impression of the sales agent. The complete lack of communication and information experienced over the last few days dumbfounded. I would not recommend Everest and think that some of their internal policies regarding quotes need reviewing.