Customer ref: 42/EF1891AV Be warned! My family and I have been through over a year of hell after having to seek legal advice against this company after they breached several building regulations on a brick extension. The £1k I spent on an expert witness report was well spent money and if you ever find yourself in the same situation then evidentially you will need something like this. The workmen cut corners everywhere. They put plasterboard underneath a screed floor bridging a gap (this had already started to collapse which we only discovered due to the screed floor being incorrectly laid and coming away in pieces. Our floor would have essentially collapsed!) and put plastic packers and chunks of wood where the ceiling lintel had not been sat correctly on brick work! They tried to cover this up on the outside with plastic trim! These are massive safety issues and we ended up having to employ an independent builder to correct the works after the replacement ‘expert’ Everest sent breached building regulations again. This does not even scratch the surface on all of the faults. On top of all of this, we went through over 7 bifold doors with Everest and they finally admitted a fault at the manufacturers but would not openly admit they had got their measurements wrong. Even after they admitted fault we still had to get their permission to come out of the contract and employ another agency to replace these doors! Everest do not care about you and they certainly do not fit the best as per their slogan! If there is a legal issue then the head of this team Nick Flanagan tries to bully you in backing down and accepting his first offer. Even our solicitor found him ‘hard work’ and agreed regarding his bullying nature around his ‘scare tactics’ in his emails. For example, he makes threats to take you to court then backs down a week later with an offer! Everest have never apologised to us despite the CEO telling us that as a company they had failed us. Well once it went to the legal team then anything the CEO promised us just went straight out the window! I spent over a year of stress managing this legal situation which was partly whilst on maternity leave. During all of this we were unable to use any of our downstairs living space for over a whole year because of the delays Everest caused and the rectification works. That is two adults and one baby living in just two bedrooms! Please try and imagine the stress of that situation with no living space. Essentially , they also took away from me my maternity leave which should have been spent concentrating on my baby. I am more than happy to talk to anyone about our experience and I have retained all of the evidence of this throughout our year plus of hell! I would have quite happily seen this company to court but illness in the family meant we had to come to some sort of acceptance. By the way, they refused to honour our guarantee so if anything else goes wrong (we did find fault with the foundation but no surprise there!) then we will have to seek legal advice again! Please, please, please think twice about using this company! Their work is cheap, shoddy, illegal and dangerous! Certainly from our experience anyway. Read through the reviews online and you will actually find similar stories.! I will look to add evidential photos later.